Benchmarking: Customer Relations Strategies

Customer Relations Strategies Benchmarking Association

Customer Relations Strategies Benchmarking Association is an association of companies that conducts benchmarking studies to identify the best practices surrounding customer relations strategies issues that improve the overall operations of the members. Members of CRSBA are concerned with developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

Courses Available From The Benchmarking Network:

  • Distribution, Logistics & Warehousing Benchmarking
  • Healthcare Benchmarking
  • Benchmarking Strategies on Accounting and Finance (AICPA live course)
  • Benchmarking (American Management Association
  • Customer Satisfaction Measurement (American Management Association)

For more on available courses, please fill out the form below.

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