Benchmarking: Customer Relations Strategies

Customer Relations Strategies Benchmarking Association

Customer Relations Strategies Benchmarking Association is an association of companies that conducts benchmarking studies to identify the best practices surrounding customer relations strategies issues that improve the overall operations of the members. Members of CRSBA are concerned with developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.

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